FAQ's
Quick Links Complete Food ¤ Treats ¤ Salmon
Oil ¤ Miscellaneous ¤ Stockists ¤ Nutritional
Analysis ¤ Feeding
Guides
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| Delivery and Orders |
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| When will my order be delivered? |
We anticipate delivery to be 7-10 days
from receiving your order. |
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| I am a breeder / purchase large
volumes of food and treats. Are there any discounts
available? |
Certainly, the more you spend the more you
save! If you spend over £100 in one transaction the till will
automatically apply a discount to your basket when you go to the
check out. |
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| How much is Postage and
Packaging? |
Postage and
Packaging pricing are determined by the product weight of your
order and will be added when you go the the 'check out' area of the
website. For postal rates See link - Postal
Rates
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| I have a query with my order, who should I
contact? |
Please e.mail web@fish4dogs.com or telephone
us on 01905 826266 . |
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| I have just realised that I have ordered
the wrong item |
Please call 01905 826266 or e.mail web@fish4dogs.com as soon as
possible. If we can intercept your order and make the appropriate
changes we will do so. However, if your order has already been
dispatched then we are unable to make any changes. Should you need
to return stock due to such an error we can refund but any carriage
charge will have to be undertaken by yourself. |
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| Complete
Food |
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| Do I need to add anything to your
food? |
Fish 4 Dogs offer complete foods that are
totally nutritionally balanced. The ingredients that we use are of
superior quality ensuring maximum benefit. A healthy dog should not
require any supplementation of the diet whatsoever. |
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| How much food should I give? |
There are comprehensive feeding
instructions on the packaging. See link - Feeding
Guidelines Do take into consideration your dog's age and your
dog's life style when calculating the feeding amount. |
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| What ingredients are in your
food? |
See link - Nutritional
Analysis |
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| What is the difference between your Adult
Diet and your Working Dog Diet? |
These diets have the same nutritional
analysis, however 'Working Dog' ensures that the product becomes
VAT free. You do not have to be VAT registered to qualify for this
product. |
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| The protein level is high, will this make
my dog hyperactive? |
It is a common misconception that high
protein causes dogs to “go hyper”. Over-activity in
dogs is most likely to be due to either a rush of energy or from a
reaction to ingredients such as artificial colours or flavours. The
rush of energy is usually as a result of a diet that has a high
glycaemic index (sugar) – which is more likely to be a
response to the carbohydrate content. |
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| What is the calorific value of your
Complete Food? |
See link - Nutritional
Analysis |
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| How does your food compare to other
premium foods? |
If you look at the ingredients of other so
called fish diets, you will notice that the amount of actual fish
included is negligible. In our Dog Food the fish content is over
55% and our Cat Food is over 70%, more than any other diets
available on the market. We use fish meat which includes the skin,
which holds the best nutrients and omega oils. We do not use ground
down bone, which by the time it is processed, has very little
goodness at all. |
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| Can I feed your Adult Diet to my pregnant
bitch? |
Yes, as the Fish4Dogs range of complete
foods are of such high quality they are ideal to feed to a pregnant
bitch. All the essential vitamins and minerals are included. An
adjustment of feeding quantities may be required towards the end of
the pregnancy depending on the breed. |
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| Are there any salt or garlic enhancers
added to the diet to improve palatability? |
No there are none added or used. We
don’t need to use these false enhancers. The fish itself
ensures fabulous palatability! We rarely find dogs that won’t
eat the diet. The salt content of the diet is naturally occurring
in the fish. |
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| I have an old dog, is your food
appropriate with a 26% protein level? |
The protein in the complete food is fish.
Fish is known to be one of the most digestible protein sources
available, better than red meat proteins. The better the quality of
the protein, the more digestible it will be for the animal. The
more digestible it is, the easier it is on the animal’s
system. However, if you dog has been diagnosed with renal problems
then a specific low protein diet may be more
appropriate. |
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| Does Fish4Cats include all the extra
essential vitamins, minerals and taurine required by
cats? |
Yes, you will be able to feed this
Complete Food to your cats without having to add any tinned food or
extra vitamins etc. The Complete Food is Complete! See link - Nutritional
Analysis |
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| Who do I contact if I have a nutritional
question not already covered in this section? |
Please contact us on
careline@fish4dogs.com
or telephone 01905
826266
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| Potato has a high starch/sugar
content |
The sugar content of potatoes is very
slightly higher than rice, but neither are high. During the cooking
process the starch, be it potato or rice, is
“gelatinised” which enables it to be digested. There is
absolutely nothing wrong with sugar in the diet so long as it is at
a low level. See Link - Nutritional
Analysis |
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| Treats |
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| What is in your treats? |
Sea Jerky contains100% Fish and Sea
Biscuits contains 95% Fish and 5% Rice. They are all
natural and have no wheat or gluten, no artifical
additives, no preservatives or colourings. See link - Nutritional
Analysis |
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| How many treats can I give each
day? |
The amount of treats will very much depend
on the size, age and life style of your dog. A bigger dog will
perhaps easily digest 5 treats a day without any great problems on
the waistline, whilst you may find that 3 treats a day is
sufficient for smaller dog. This is based on the Square size of Sea
Jerky & Sea Biscuit or in the Roll format. See link
- Feeding
Guidelines |
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| What is the calorific value of your
treats? |
See link - Nutritional
Analysis |
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| Why are Sea Biscuits different in colour
sometimes? |
The Biscuits will vary (sometimes lighter
or darker) when they are put through the baking process. This will
depend upon the moisture content of each batch of fish which is
used. As this is a natural product, no two batches will ever be the
same in colour. |
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| Why are Sea Jerky Treats particularly good
for plaque removal? |
The Jerky is the fish skin and therefore
contains the scales of the fish. These scales act as exfoliators
and often assist in the reduction of plaque . |
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| S.O.S. Salmon Oil |
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| What is in S.O.S.Salmon Oil? |
S.O.S.Salmon Oil is 100% pure salmon oil
pressed directly from Salmon skin. See link - Nutritional
Analysis |
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| I have an elderly dog, will S.O.S. Salmon
Oil be helpful? |
S.O.S. Salmon Oil contains the essential
fatty acids necessary for optimal development of the
following tissues and organs: cell membranes, skin, fur, eye,
kidney, heart, circulation and joints. Based on this
information you may find that S.O.S Salmon Oil is a useful addition
to your elderly dog's diet. |
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| Can I give too much Salmon
Oil? |
There are full guidelines for the daily
allowance of S.O.S. Salmon Oil on the packaging. Whatever your dog
does not utilise within their body will be harmlessly
excreted. |
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| Can I give S.O.S. Salmon Oil to my
puppy? |
A puppy can be offered S.O.S. Salmon Oil
at the recommended daily amount. However, if the bitch was given
Salmon Oil during pregnancy the puppies do not need the oil until
three months of age. Any S.O.S. Salmon Oil not utilised by the
puppy will be harmlessly excreted. |
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| If I feed your Complete & Treats is it
okay to give S.O.S. as well? |
S.O.S. Salmon could fit well into your
dog's feeding regime. It will help to enhance your dog's skin &
coat. |
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| Miscellaneous |
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| My dog is overweight. |
It is important to firstly look at your
dog's daily intake of food & drink. We would recommend Fish
Complete as this is a diet that is low in saturated fat, high in
protein and medium carbohydrate. A 5% reduction in the daily intake
of food is likely to achieve 10% weight reduction over 9 months.
Other factors to consider include life style - how much exercise
your dog gets, life stage and general body metabolism. Do please
contact careline@fish4dogs.com for
specific advice. |
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| My dog has an itchy skin. |
The naturally occurring Omega fish oils
play an important role in maintaining good skin and coat
health. You may find our products are well suited to your
dog. |
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| My dog moults a lot. |
The naturally occurring Omega fish oils
play an important role in maintaining good skin and coat
health. You may find our products are well suited to your
dog. |
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| Will my dog get fishy breath? |
Generally, we find that customers are
delighted (and surprised) that their dog does not have a fishy
breath. |
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| I am interested in your product but find
the pricing structure higher than I would expect. |
If you look at the ingredients of other so
called fish diets, you will notice that the amount of actual fish
included is negligible. In our Complete Food the fish content is
over 55% and our Cat Food is over 70%, more than any other diets
available on the market. We use fish meat which includes the skin,
which holds the best nutrients and omega oils. We do not use ground
down bone, which by the time it is processed, has very little
goodness at all. We set out to manufacture a superior super premium
quality food, not cereal based, which would be good for both dogs
and cats, skin, coat and digestive systems to prolong and promote
healthy lives from puppy to adulthood. |
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| Are there any additives in your
products? |
All our products are made from natural
ingredients, with no additives, preservatives, colourings or
unnecessary bulking agents. |
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| What is the shelf life of your
products? |
If kept in a cool environment the shelf
life is for eighteen months from the date of manufacture, which
will be mentioned on the packaging. No man made antioxidants are
used, only the natural ones included in the fish
itself. |
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| My dog has a gluten allergy |
All our products are gluten
free. |
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| My dog has a rice sensitivity |
The only product that contains rice is Sea
Biscuit. All our Complete Foods use potato as the carbohydrate
content. |
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| How much fat is in your food? |
See link - Nutritional
Analysis |
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| My dog is on a weight reduction diet, are
your treats suitable? |
Fish4Dogs treats are low in saturated fat
but high in essential fish oils which are necessary to ensure
excellent coat condition. You can offer these treats without
feeling guilty!!!! |
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| Stockists |
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| Can I buy your products in shops?
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Our product range is widely available,
simply input your post code on our Home Page under
'Find your nearest stockist'. We cannot guarantee that any one
company currently holds stock and would suggest that you call your
nearest stockist to confirm which products are held. |
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I have looked at the
post code search and the shop does not stock your
products
I live outside the UK - where can I
buy your products in my country?
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Many shops will get
a product in for you within a couple of days. However, if you
continue to experience difficulty in obtaining our products do
please contact us on web@fish4dogs.com
Visit the International
section on our site or telephone 44 1905 826266 for further
details.
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